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Changes and Cancellations

You can change or cancel a booking up to 7 days in advance without a fee from learntosurf.com (subject to specific conditions explained when you purchased the booking). To change or cancel a booking, firstly you must find your booking voucher that was emailed to you at the time of booking.  The voucher will list the surf centre you made your booking with, and your booking reference ID.

To change or cancel the booking you must contact the surf centre directly either via phone or email and they will make the necessary changes for you.

There are certain items, including special events, clearance offers and development programs that cannot be changed or cancelled, however you would have been notified of this at the time of booking.

How do I request a refund for a booking?

Please submit your refund request on the learntosurf.com Contact Us page. If your request is after the booking date, please provide your booking reference ID and the specific details of your refund request. Or you can call us directly on: 07 5599 3800 Outside Australia: +61 7 5599 3800

There are certain items, including special events, clearance offers and development programs that cannot be refunded.

How do I access my booking voucher?

Booking Vouchers are sent via Email when your booking is confirmed. In addition, you can request a second voucher from the surf centre you made your booking with. If you are concerned that you may not be able to access the internet at your destination, please be sure to print out a copy of your voucher before you travel.

It has been 24 hours since I booked and I have not received confirmation.

Some confirmations take a little longer than 24 hours, especially over weekends and holidays. Learntosurf.com will do everything possible to secure a confirmation. Your credit card will not be charged until your booking is confirmed.

If you are concerned about whether your booking has been secured, you can call customer support or the surf centre directly who will be able to confirm your booking status.

Customer Support: Telephone 02 4268 1575

 

Learntosurf.com – Surfing Australia
PO Box 928, Coolangatta, QLD 4225

Trading address
Suite 215, The Strand
72-80 Marine Parade
Coolangatta QLD 4225

We're Here All Day

Our call centre is open 8 hours a day, 5 days a week, to answer your questions.

You can call us anytime between 9am – 5pm Monday to Friday (QLD Time) and we will do our best to help you.  Alternatively, you can use the Live Chat on our website, or complete the contact form and we will always endeavour to respond to you within 12 hours.

Peace of Mind

With learntosurf.com you always get the best prices; quality assured programs and experiences; and unmatched flexibility.

Did you also know that when you book with learntosurf.com you can:

Change your session dates free of charge, as long as you notify us 72 hours ahead of your scheduled booking. (In some cases a fee may be levied by the individual supplier / surf school, but never by learntosurf.com.)

Cancel your activity without paying a learntosurf.com penalty, simply by notifying us at least 7 days ahead of your scheduled booking. (In some cases a fee may be levied by the individual supplier / operator, but never by learntosurf.com.)

For complete details please refer to our Terms & Conditions.